I joined Eckermann Conveyancers in 2014. Before that I worked in customer care with a mortgage broker so while that wasn’t conveyancing, it is an adjacent industry so conveyancing was familiar to me.
The best part of my role is helping clients with their questions and queries in the leadup to settlement so that they can have the same confidence that I do that their transaction will be a smooth one. It’s such a stressful time that whatever I can do to calm the waters is going to provide value to our vendors and purchasers.
I liaise with a really broad range of stakeholders for each transaction so I get a lot of variety engaging with brokers, lenders, agents and our clients.
When I’m not at work I like to relax spending time with my family, reading a good book and doing short weekend trips out of the city.
What Eckermanns Values mean to me
Treating clients, colleagues, referrers and other parties with respect regardless of the situation. Being kind and non-judgmental and ensuring that everyone is treated fairly.
Ensuring we are acting in the best interests of our clients whilst still upholding our moral values.
Being realistic with solutions. Coming up with solutions that are attainable and helpful, not unrealistic unachievable solutions that aren’t really any help.
Teamwork and Collaboration
Teamwork and collaboration is the ability to work together as a team towards a common goal, sharing knowledge with each other to achieve the desired result.
Providing the same level of quality to all those we encounter whether they be suppliers, referrers, clients or colleagues. Ensuring all clients receive the same level of quality regardless of the individual situations or number of times they have engaged us.
Not overcomplicating anything. Being clear and concise when communicating whether it be via email, phone or face to face.
To be an industry leader using the latest technology to provide a convenient and superior service for all stakeholders.